ITC DIA Europe

​Air Doctor: Connecting travelers to local doctors worldwide.

Written by Roger Peverelli and Reggy de Feniks - Founders The DIA Community on Sep 16, 2019

Air Doctor’s mission is to provide a solution to the travel and expat ecosystem when it comes to medical needs and services. It offers instant medical accessibility to any tourist or expat traveling abroad their hometown without lowering any standards of quality or service they are used to globally. Bringing doctors, patients, and insurance providers together, Air Doctor provides everyone with more, for less.

Since its launch, Air Doctor’s smartphone app has been downloaded more than 35.000 times. The Israeli startup has also picked up several awards, including first prize at the Global InsurTech Roadshow 2019 pitch competition in Frankfurt, and was named as one of MassChallenge’s top 10 start-ups of 2018.

Their solutions for the travel and expat ecosystem are:

  • For Travelers – Book directly with a local preferred specialist easily and quickly
  • For Doctors – Attain additional patients and online exposure at no extra cost
  • For Travel Service Providers – Provides a digital solution for their customers
  • For Insurers – Offers a seamless digital solution that reduces claim and operational costs by orienting customers to outpatient services instead of inpatient care

Instead of providing a tech solution to reduce insurer’s costs, they re-thought the business concept. Aiming to avoid the need for patients to deal with insurers post-treatment, Air Doctor partnered with Israeli insurer Phoenix to make the process even easier.

Being sick on a vacation overseas is a hassle. In addition to feeling sick, you find yourself in a foreign land, where you may not even speak the language, not to mention know where and how to find the right doctor. Instead of calling the insurance provider or hotel reception and having them refer to the hospital or a random gp. With Air Doctor users have control of who to turn to, receiving medical care in their own language and paying less. Air Doctor is Easy, Fast, Clear and Reliable.

How it works

In case of medical need, travelers can use Air Doctor’s web interface and mobile app to find and book appointments with relevant healthcare providers in their vicinity, including pediatricians, gynecologists, and general physicians.

  • Easy: Find a doctor and book an appointment with a few simple taps.
  • Fast: Set an appointment that suits your schedule.
  • Clear: Read about your doctor’s background, experience, education & ratings before you schedule.
  • Reliable: All doctors are certified practitioners and vetted by Air Doctor

The platform allows doctors to create a profile, which includes their bio, image, hours of service and fee. 

Why we selected Air Doctor for DIA Munich
With Air Doctor users have control of who to turn to, receiving medical care in their own language and paying less. The startup changes the way travel and health insurance are processed. At DIA Munich they will show and tell their product together with a representative from Phoenix.

Check out their live demo here:​

Who is Air Doctor?
Founded in 2016 in Israel by Jenny Cohen Derfler (CEO), Efrat Sagi-Ofir (COO), Yegor Kurbachov (CTO) and Yam Derfler (Business Development). Air Doctor is active in 28 countries.

While on a trip to South America back in 2014, Yam Derfler – Co-Founder of Air Doctor, fell ill and was treated at a local hospital. The long hours spent in the hospital in addition to the poor treatment led Yam to realize that there had to be a better medical solution for travelers unfamiliar with local medical services.

A quick survey showed that most of his traveler friends who got ill or injured preferred to wait it out rather than see a doctor due to a lack of trust in the local health services. After returning home Yam decided to research the phenomenon deeper and came to the conclusion that his and his friend’s experiences happen way too often. No one should have to be in a situation where they put their health at risk, especially when traveling abroad.

Air Doctor was born in order to give travelers an intuitive and accessible platform to find the right doctor for their needs wherever they might be. By certifying and verifying all doctors and clinics that work with them, users can feel relief in knowing that if need be they have someone trusted to turn to.

Key Partner is Phoenix and Kamet the Paris, London and Tel Aviv-based insurtech incubator, a subsidiary of French insurance holding company AXA SA is an investor.

”We began Air Doctor to ease the double suffering of people who get sick or injured while abroad.” Jenny Cohen Derfler CEO Air Doctor

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