ITC DIA Europe

Enterprise Bot: Transforming customer service using AI

Written by Roger Peverelli and Reggy de Feniks - Founders The DIA Community on May 1, 2018

Winner of the Insurtech Hackathon 2016, Enterprise Bot makes customer service bots that communicate in natural language and understand users’ requirements. The Enterprise Bot solution drastically reduces contact center costs and enhances customer satisfaction. Enterprise Bot provides clients with a powerful AI-powered customer relationship tool to enhance customer experience. The multi-platform messenger takes care of a wide range of customer needs and queries for call centers reducing costs by 85% and wait time by 90-95%.

Companies are losing 22% of customer interactions due to slow response time. Additionally, high wait times, lack of digital access, lack of 24/7 service and high costs for enterprises has resulted in lower NPS and client retention while spending millions of dollars for support. Enterprise Bot provides its ready to use AI Agents to allow insurance firms in Europe to provide 24 x 7 support at a fraction of the cost.

The startup is different from other chat bots in their conversational and contextual capabilities. The Enterprise Bot is able to understand conversations in a way that users can ask follow-up questions the way they would do with a real person.

Enterprise Bot is based in Switzerland. Clients include the SIX Group (Swiss Stock Exchange), Generali Switzerland, AfterPay (a Bertelsmann Group company), Lings (Innovative Insurance company) and PwC Switzerland. At the moment 4 clients are in PoC stage with projects in Switzerland, the Netherlands and the UK.  Their projects cover NLP capabilities in English, German, French, Italian, Dutch and Spanish. They focus on the DACH region.

Ready to use AI datasets & configurations
Most AI solutions require months of training and resources. Enterprise Bots ready to use AI datasets and configurations that include integrations with systems like Guidewire, Salesforce makes it easier to set up and go live.  To ensure compliance with GDPR and country/region specific legal requirements Enterprise Bot is able to host the entire solution on premise, providing an additional layer of comfort for enterprises.

How it works
AI based plug and play chatbots powered by Natural Language Processing to better the customer experience:

Different functions of the Enterprise Bot are:

With the Enterprise Bot users can:

  • Power their chatbot
  • Analyze their customer data
  • Automate email
  • Meet Mia; the virtual assistant

Why we selected Enterprise Bot for DIA Amsterdam
Chatbots are the future. The Enterprise Bot is a AI driven conversational capability that enables insurance companies to automate user requests across channels. The Enterprise Bot solution drastically reduces contact center costs while enhancing customer satisfaction. Enterprise Bot is the first company that allows users to go from historical data to a live customer facing bot in only hours.

At DIA Amsterdam Ravina Mutha, Co-Founder of Enterprise Bot and Martin Frick: COO at Generali Switzerland will showcase the use and the advantages of Enterprise Bot.

Who is Enterprise Bot?
Founded in Switzerland in 2017 by Ravina Mutha CMO, Pranay Jain CEO and Sandeep Jayasanka CTO. Key partners are F10, startupbootcamp and Mencey Capital.
Enterprise Bot has a geographical presence in India, Switzerland, the UK and the Netherlands.
Development Phase: On-going. They. are currently researching and developing their product.

Enterprise Bot was formed with a simple vision to create the future of customer interaction which is faster, cheaper and smarter than anything else in the market.” Pranay Jain, CEO & Co-founder Enterprise Bot


Presenter 1: Pranay Jain
Presenter 2: Ravina Mutha

Contact info: Ravina Mutha
Email: [email protected]

Amsterdam 12-13 June


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