ITC DIA Europe

eSignLive: The e-signature choice for businesses

Written by Roger Peverelli and Reggy de Feniks - Founders The DIA Community on Mar 23, 2017

eSignLive by VASCO is the electronic signature solution behind some of the world’s most trusted brands. Regulated industries and top analyst firms recognize eSignLive products and services for their ability to balance the highest levels of security and compliance with ease-of-use while automating any process – from the simplest, internal signing workflow to the most complex, customer-facing transactions. Insurance carriers, agents, producers and solution providers recognize eSignLive’s ability to balance security, compliance and ease-of-use, while automating any workflow. Available in the cloud and on-premises, and with full white-labelling capabilities, the eSignLive solution offers a scalable platform to support an organization’s digital transformation strategy across the enterprise.

eSignLive is a leading provider of electronic signatures to insurance carriers, distributors and financial services providers of all sizes including Lincoln Financial, Guardian, PlanMember Securities, The Co-Operators, and Country Financial Services.

eSignLive is also supported as a mobile application, connector, plug-in, integrator and/or strategic alliance by leading companies like IBM, Salesforce, ARGO, NINTEX, Microsoft and many more. The company is a wholly owned subsidiary of VASCO and has ranked #1 in Customer Satisfaction by G2Crowd in 6 consecutive reports and has been recognized by Forrester as a “market leader”.

Data privacy and region-specific regulations
With global cloud adoption and increasingly strict data security policies on the rise, organizations of all sizes must align with vendors who are able to meet data privacy and country or region-specific regulations. eSignLive meets global organization’s data privacy needs by separately launching regional data centers, providing customers with the ability to stay compliant of geography-specific regulations. In fact, eSignLive has data centers in more regions around the world than any other e-signature provider. eSignLive meets international e-signature regulations and data privacy laws, including the EUs eIDAS regulation and the Australian Privacy Act.

Obvious and significant benefits
There are obvious and significant cost benefits in using e-signatures for the onboarding workflow – including time savings, paper handling and production costs, as well as reducing the cost of errors and non-compliance. However, the biggest impact is on customer satisfaction. Insurance customers rely on eSignLive to provide a more convenient customer experience, while automating their processes to eliminate re-works across all channels:

  • 15 minutes time to process an application-down from 52 days
  • 14% increase in customer retention of new insurance policies
  • 75% reduction in not-in-good-order-rates (NIGO)
  • $ 5 million reduction in annual paper-related costs

Great starting point for a consistent Omni-channel experience
In today’s highly competitive market, banks and financial institutions cannot afford anything less than a seamless experience at any stage of the customer’s journey. Whether opening an account, or applying for a loan or retail credit, banks and financial institutions need to ensure that customers are not let down at any stage. Part of the challenge is that a lot of them still prioritize paper over convenience, which is one of the biggest hurdles when it comes to digitizing regulated processes and industries. Digitizing the workflow provides a viable solution to this issue and it is not as difficult or daunting as one might think. Financial service providers can improve the onboarding experience by introducing digital solutions at every stage of the customer journey. E-signatures can be used in every channel, so the technology is a great starting point for delivering a consistent Omni channel experience.

Why we selected eSignLive for DIA Amsterdam
Organizations use eSignLive to improve customer experiences, increase productivity and reduce errors and costs by automating workflows and enforcing business rules throughout. Implementing best of breed solutions like eSignLive is a foundational step toward an end-to-end digital environment because it improves operational efficiency and transparency while improving the customer experience.

As pioneers in the e-signature market since 1992, eSignLive has maintained their goal of making even the most complex business processes easier and more efficient with electronic signatures.

Who are eSignLive?
Tommy Petrogiannis, co-founded Silanis Technology with Michael Laurie in 1992 in Montreal and introduced the world’s first out of the box, e-signature software. In 2015, Swiss-US VASCO Data Security acquired the company for $ 113 million, now re-branded eSignLive by VASCO. The company is part of VASCO Data Security International, Inc. – a leader in digital security solutions and services with more than 10,000 customers across 100 countries. The company has enjoyed a 21% Compound annual growth rate (CAGR) for the last 11 years and over 50 consecutive quarters of profitability. (NASDAQ VDSI). VASCO employs more than 500+ employees across 17+ global offices.

In recognition of his entrepreneurship and innovation, Tommy was named one of Canada’s Top 40 Under 40™, and won the Canadian IT Investor’s Choice.

“I’ve always believed it’s important to surround yourself with people that are smarter than you. I am extremely honored to be working alongside some amazing people who have helped shape this industry, our company and ultimately our customer’s experience.” Tommy Petrogiannis, President & CO-Founder eSignLive


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