ITC DIA Europe

Keylane: SaaS provider empowering the Insurance industry to change through technology

Written by Roger Peverelli and Reggy de Feniks - Founders The DIA Community on Mar 16, 2020

Keylane is a leading SaaS platform provider for the insurance and pension industry. Keylane empowers the insurance and pension industry to transform their business and achieve their goals through innovative solutions that redefine how insurance software works. Over 150 customers across Benelux, Nordics and DACH regions run their business on Keylane platforms.

The challenge that insurers and pension providers are facing is that they need to break through the walls and chambers of the isolated applications and data sources to create a integrated and customer centric experience. In the pension domain, this challenge is even bigger because for a holistic view on an individual pension, external data sources like Government pension, tax regulations, previous employer pension plans and individual savings and retirement products need to be combined.

Keylane offers a solution this challenge. Their SaaS platforms Keylane Axon (Non-life and multiline insurance) and Keylane Plexus (Life and Pension) unify communication, front, mid and back office processes in one integrated solution. It allows insurers to share information across business lines and multi-channel operations to deliver consistent and personalised communication.

Key-benefits Keylane Axon
The solution Keylane presented at DIA Munich is Keylane Axon, which is an always up-to-date standard platform, with less than 5% custom code per client for P&C insurance companies capable of handling policy, claims and collection & disbursements. Although standard, the platform is able to handle personal, business and municipal lines by means of the Axon product definition system.

Integrations with the eco-system are defined via plugins developed independently from the standard. Having this architecture enables Keylane to setup a plugin-market place for insurance companies to choose from.

Why we selected Keylane for DIA Munich
Thinking digitally is part of Keylane’s DNA. With Keylane’s core platform Axon, insurance companies can be part of an eco-system since their core is flexible and open to integrate with third parties. The core platform itself helps insurance companies to create a strong digital foundation that can help them stay abreast of changing market needs with fully digitalized processes and at lower costs.

At DIA Munich Fedde Jager ( Senior Consultant) and Birgit Kaufmann (Presales Manager) showed the STP claim handling during which the software of several of Keylane’s eco-system-partners like FRISS and ValueChecker is used. The connections between Keylane Axon and the other systems are managed via plugins.

Who is Keylane?
With over 750 employees Keylane if one of the leading European software providers to the insurance and pension industry, serving 40+ million policies over 150 customers in 12 countries. Keylane has offices in Germany, Norway, Denmark and The Netherlands.


Ralf Timmer, CEO                          Stephen Dews,  CFO

”Keylane empowers the insurance & pension industry to change through technology by being a leading SaaS platform provider in the Benelux, DACH & Nordics. ” Ralf Timmer, CEO Keylane

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