ITC DIA Europe

Nextway: making communication more efficient and people’s life at work easier

Written by Roger Peverelli and Reggy de Feniks - Founders The DIA Community on Aug 9, 2023

For insurance companies, the future only means more communication with customers, a myriad of third parties and authorities. Nextway is on a mission to make companies more efficient and people’s life at work easier. Their solution Next Digital Workplace includes a range of solutions, such as Next Mailroom and its archive solution. These solutions replace processes that involve paper, PDFs, spreadsheets and emails with easy-to-use software, that can automate over 95% of incoming communication and make archives an important asset. Why not empower employees to focus on what they’re good at, meaning handling insurance instead of moving paper from one place to another?

How it works

Next Mailroom’s AI-based rules engine automatically classifies each incoming email. Once a document is classified and set with all the required data, it’s ready for distribution to an enterprise archive, an insurance system, and in some cases a customer portal. If Next fails to classify or index an email, it automatically involves a human expert. Even the best automation leaves exceptions and Next helps to handle these exceptions efficiently. In addition to emails, Next Mailroom handles all the other channels, paper letters, EDI transactions, fax, texts and chats, portal uploads, system output, and any new emerging channel. Next Mailroom runs with 99.1% efficiency and has proven that it can take 95% of all communication that’s coming into an insurance company and direct it to the right place without having any human interaction.

Next Enterprise Archive enhances insurers’ core and claim systems. Most core systems actually have challenges allowing work with big files, especially in health, life and pension and personal accidents. Next Enterprise Archive helps to capture, keep, share, and discard business documents efficiently. A complete platform for business document and process management, where users cherry-pick the features and functions as needed, making it possible to send out emails directly from the archive.

Why did we choose Nextway for ITC DIA Europe?

Nextway focuses on how insurers can optimize and reuse the data that they already have in their system. It enables and empowers insurers’ employees to have more freedom and to reduce the restrictions that insurers might have in their old core systems. Frank Kastholm, Sales Executive at Nextway, took the stage at ITC DIA Europe to present Nextway’s demo. Next to Next Mailroom and Archive, Next Digital Workplace also includes several other applications, such as a contract module.

Who is Nextway?

Nextway, founded in 1986, focuses on how to bring archive back to life in banking, asset management and insurance. Nextway helps insurers to reduce redundant work on all communications coming in, unleash their claims team, and remove the restrictions that they have. From its offices in Northern Europe, they support clients around the globe.

“Enterprise archiving is a philosophy and a strategy. Not a software product.”

Kim Hellum, Founder of Nextway
Amsterdam 12-13 June

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