When insurers change to or add a digital model, one of the key items for success is a simple and straightforward customer journey. With regard to buying or renewal processes, this includes a payment process. For many insurers this requires an additional collections process or payment method to how they always collected premiums.  

To enable this, Serrala offers bill-pay-in-a-box. This solution enables direct debits and online payments and covers anything from customer experience to back-office automation and reconciliation as well as the first mandate to the last promise-to-pay, and every bill or reminder in between.  

Serrala’s Bill-pay-in-a-box lets insurers focus on insurance innovation while taking care of a smooth collection of payments process through every distribution and communication channel. Resulting in more cash flow to invest, happier customers to keep and cross-sell to. 

The solution is based on the concept of Payment Requests, enabling online payment via a branded payment page, to which Serrala delivers unique links via digital and traditional channels.  

The company is a global financial automation and B2B software provider automating and digitizing all finance processes. By integrating finance and treasury payments into one central end-to-end ecosystem, Serrala supports CFOs and finance departments in their process automation ambitions and helps bringing finance functions into the digital age.  

The solution can be delivered on-premise or as SaaS solution in the Cloud. It enables the ‘Digital Office of the CFO’ automating and optimizing all financial processes and payments. Serrala drives innovation for more than 2,800 customers.  

How does it work? 

Serrala’s solution includes a cross-channel bill presentment and payment strategy, allowing insurers to reach clients through email, SMS, mobile apps and insurance portals. Giving their client a convenient choice on where they would like to pay, together with a consistent customer experience.  

The solution has the ability to schedule the execution of payments. Serrala uses PSD2 to let customers and consumers across Europe pay through their bank and plan their future bill payments. Making payments accurate, irrevocable, and inexpensive, leading to a more efficient and customer-driven collections process.  

Why did we invite Serrala to DIA Amsterdam 2022? 

A consistent and customer-friendly customer journey includes the payment phase, which requires smart solutions. Serrala has added the cross-channel options and scheduled payments to make this a smooth step in the process.  

At DIA Amsterdam Serrala will be presenting these two innovations and share how they collaborate with insurers to deliver consistently exceptional customer experiences and improve their collections processes.  

Serrala was recognized in Gartner® Hype Cycle™ for Procurement and Sourcing Solutions 2021 and was recognized as a ‘Representative Vendor’ in the 2021 Gartner ‘Market Guide for Integrated Invoice-to-Cash Applications’ Report. 

About Serrala 
 

Serrala is a global financial automation and B2B software provider automating and digitizing all finance processes. By integrating finance and treasury payments into one central end-to-end system, it creates secure payment capabilities worldwide for enterprises of all sizes. It offers seamlessly integrated solutions to manage all in- and outbound payments, treasury processes as well as related data and documents in any IT landscape.  

Offering on-premise, cloud and SaaS solutions, Serrala enables the ‘Digital Office of the CFO’ automating all financial processes and payments. Bringing finance functions to the digital age to save costs, minimize risks and gain real-time insights.  

Serrala is a fast-growing company with offices in North America, Europe, Asia, and the Middle East and over 700 employees. Serrala drives innovation for more than 2,800 customers including more than 100 of the S&P500 companies. 

Why did we invite Serrala to DIA Amsterdam 2022? 

A consistent and customer-friendly customer journey includes the payment phase, which requires smart solutions. Serrala has added the cross-channel options and scheduled payments to make this a smooth step in the process.  

At DIA Amsterdam Serrala will be presenting these two innovations and share how they collaborate with insurers to deliver consistently exceptional customer experiences and improve their collections processes.  

Serrala was recognized in Gartner® Hype Cycle™ for Procurement and Sourcing Solutions 2021 and was recognized as a ‘Representative Vendor’ in the 2021 Gartner ‘Market Guide for Integrated Invoice-to-Cash Applications’ Report. 

About Serrala 
 

Serrala is a global financial automation and B2B software provider automating and digitizing all finance processes. By integrating finance and treasury payments into one central end-to-end system, it creates secure payment capabilities worldwide for enterprises of all sizes. It offers seamlessly integrated solutions to manage all in- and outbound payments, treasury processes as well as related data and documents in any IT landscape.  

Offering on-premise, cloud and SaaS solutions, Serrala enables the ‘Digital Office of the CFO’ automating all financial processes and payments. Bringing finance functions to the digital age to save costs, minimize risks and gain real-time insights.  

Serrala is a fast-growing company with offices in North America, Europe, Asia, and the Middle East and over 700 employees. Serrala drives innovation for more than 2,800 customers including more than 100 of the S&P500 companies. 

“We combine tradition, decades of know-how and a willingness to innovate. We think even more innovatively, dynamically, and bigger to continue our success and growth story in the future”

Sven Lindemann – Chief Executive Officer & Chairman of the Board 

Visit their website: https://www.serrala.com/

View their presentation at DIA Amsterdam 2022 here.