ITC DIA Europe

Vlocity: The Thought Leader in the Insurance Cloud

Written by Roger Peverelli and Reggy de Feniks - Founders The DIA Community on Mar 23, 2017

San Francisco based Vlocity, is the leading Industry Cloud company delivering cloud and mobile software embedding industry specific functionality and processes in world’s #1 CRM company, Salesforce. The Vlocity apps on Salesforce add value to the user through a much faster time to market, a lower total cost of ownership, and the agility of a product that stays in sync with Salesforce all the way through. Those are huge benefits from a business perspective.
Vlocity processes are built with tremendous industry-specific expertise based on years of experience in the verticals; Insurance, Health Insurance, Public Sector and Communication & Media. Their Industry Cloud apps are omni-channel, allowing organizations to deliver seamless, industry-specific interactions across any channel: over the web, through the contact center, by field sales and service organizations, via indirect partner and reseller channels, and through retail locations. By delivering both deep industry-specific and omni-channel capabilities, combined with the power of Salesforce, Vlocity helps improve customer retention, cross-sell and up-sell with more targeted offers, enhance customer loyalty and improve profitability. In half the time and cost of custom solutions. Vlocity delivers new innovations three or more times a year and makes them available to customers at no additional charge.

Strategic Partnerships
Vlocity, partners with industry leaders to deliver a complete and proven solution. Vlocity is one of Salesforce’s most strategic software partners. The software is built native to the Salesforce platform, and “100% additive,” meaning it is built on top of Salesforce’s Sales, Service, Marketing, Communities and Analytics Clouds. They also have deep and similarly significant strategic partnerships with leading systems integrators like Accenture, Deloitte Digital, IBM, PWC and others, along with key strategic software partners like Matrixx and Docusign. With Vlocity, organizations no longer have to choose between industry-specific and cloud software, they can have both – via Industry Cloud apps.

Prestigious awards
For the third year running, Vlocity has been named a winner in the 2017 CRM Watchlist Awards.  The prestigious annual ceremony recognizes companies that have had a significant impact on the CRM market over the last year and are poised to continue to shape the industry.  Vlocity was honored for its achievements, innovation, customer success and mindshare in the industry cloud marketplace.

Examples of Vlocity Insurance customers
ABD Insurance, a top 100 insurance broker in America, sells all different lines of insurance across multiple carriers and they use Salesforce. They liked it but they just couldn’t do all the things they wanted. Vlocity came in and deployed Vlocity Insurance in just 45 days. It was put on top of ABD Insurance’s Salesforce implementation and connected to the back office system. ABD Insurance now has a single view of their customers across all business lines. They are able to see customer records and easily identify for instance homeowners who do not have car or health insurance at ABD Insurance. They can see where the white spots are. If a customer calls in with a claim against an insurance policy, ABD Insurance can handle it all within Vlocity/Salesforce, allowing a much better service translating to a higher net promoter score. In short, Vlocity allows ABD insurance to get more out of their Salesforce platform.

America’s largest Mutual Life Insurance Company, New York Life, announced in December 2016 that they will deploy Vlocity Insurance to enrich Client Relationships and improve Insurance Agent Effectiveness. 

Why we selected Vlocity for DIA Amsterdam
As leading Industry Cloud software company Vlocity is fundamentally transforming how the world’s leading companies engage with their customers. Their innovative new CRM and BSS applications empowers users with a digital agile and cloud-based approach to winning, selling and serving customers through their channel and device of choice. The results are impressive: users are going live faster, report higher Net Promoter Scores, reduce operating costs and see increased revenue from improved upselling and cross-selling.

After attending at DIA Barcelona we’re pleased they will show and tell again at DIA Amsterdam.

Who is Vlocity?
The leaders in CRM for nearly two decades started Vlocity to continue a lifelong mission: to transform how companies engage with their customers. Vlocity was founded in early 2014 by Graig Ramsey and David Schmaier, but incorporates more than 30 years of experience. In late 1980, Craig hired Marc Benioff to work at Oracle. David Schmaier and Tom Siebel worked there also. When Tom left to start Siebel Systems, Graig and David joined him. Now at Vlocity Craig is chairman and David is CEO. Two of the Vlocity board members, Mark Armenante and Young Sohn, also previously worked at Siebel Systems. Together, they built a huge CRM company that basically created the vertical CRM software market. Vlocity has raised 42.8 million USD in a funding round led by Salesforce Ventures, with participation from Accenture. In 2016 the company raised an additional $50 million in funding from Sutter Hill Ventures and Salesforce Ventures.

“When I go to a men’s store, I am going to pick the one that’s tailored. Companies want that too. They want the software that’s pre-configurated to the best practises. If you can get that, why wouldn’t you want that? David Schmaier, CEO & Founder


Presenter: Raja Singh

Contact Info:
Sungha Lee email: [email protected]
Alison Turtle telephone: +44 7771 454 21

Amsterdam 12-13 June


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